Asking questions can be one of the best ways to enhance a conversation. But the wrong questions can actually hinder conversation.
Not all questions are created equal! Open-ended questions are friendlier and more effective than closed-ended questions. Open-ended questions usually start with “What” or “How”
Here are some examples of how to transform close-ended questions into open-ended questions:
Instead of, “Did you like it?” Ask, “What did you like about it?”
Instead of, “Are you upset?” Ask, “What’s bothering you?”
Instead of, “Any questions?” Ask, “What questions do you have?”
Using open-ended questions requires effort. But the effort is well worth it. Open-ended questions are especially useful in tense conversations. It can change the dynamic of that conversation. You will have a much better conversation, and the other person will appreciate your communication skills.